Help
Where are my creations saved?
In your account, in private storage — not on your device and not inside the app. That is why they appear on every device you sign into. They are kept for 30 days — with a plan, for as long as it runs and 30 days after it ends — and then deleted for good. The date is shown on each one.
How do I keep something for good?
Download it. On the website, open the creation and press Download; in the app, Save to Photos. That copy is yours and is not affected when the creation’s date comes.
What is the difference between a trend and a reshoot?
A trend is a recipe: you add your photo and it comes back in that look. A reshoot is one of our photographs made again with you in it — same place, same light. Both cost the same, ten credits an image.
How do credits and plans work?
You can buy a pack of credits, which never expire, or a monthly plan, which brings a fresh allowance every month, sharper results, more images at a time and a year of storage. Plan credits are spent first; pack credits are never touched by a plan starting, changing or ending. Everything is in Pricing.
How do I cancel or change my plan?
Settings → Plan → Manage plan on the website. Cancelling keeps the plan running until the end of the period you paid for; moving to a bigger plan takes effect at once, to a smaller one at the next renewal.
A creation failed — was I charged?
No. Credits are returned automatically when a creation fails on our side.
I do not like how a creation came out — can I have the credits back?
No — a credit pays for one attempt, not for a particular result. The same trend run twice gives two different things, so if one disappoints you the answer is to run it again. Credits only come back when something goes wrong on our side, and then they come back by themselves. The full rules are in the terms.
I reinstalled the app and my gallery is empty
Sign in with the same account and your creations reappear, as long as they are still within their date. Purchases and credits come back with Restore purchases, and so do your saved trends.
Can anyone else see my creations?
No. Each one is reachable only through a short-lived private link issued to the account that made it. Nobody else can open it, including us.
How do I delete my creations, or my account?
On the website, Settings → Account; in the app, Profile → Delete my creations or Delete account. Creations go everywhere at once, immediately and permanently. Deleting your account deletes them too — and unlike the account itself, they cannot be brought back by signing in again. There is also a page about deleting your account.
Contact us
support@vyyna.com